Twilio SMS Extension to Send Notification Messages to Customers

SMS is an effective form of communication. Right from getting updates to communicating vital information, you can perform everything just in a few minutes through using the SMS feature accessible on mobile phones. Text messages get read more than any other type of communication. So, eCommerce merchants need to ensure that their customers receive the information they need, by offering text message order updates through integrating the Magento Extensions in their store and the customers, in turn, can opt-in to SMS updates by checking a box during checkout. Once the customers were opt-in, they will get the SMS message when their order status changes.

What is Magento Twilio SMS Notification Extension?

This extension facilitates you to take your customer service to the next level. With Magento Twilio SMS Notification Extension you can send customers text notifications right to their handheld devices when their order ships, and enables you to update them with tracking information. Merchants can opt to notify the phone number indicated in the billing or to the shipping address, or both in case they are different from each other.

This extension enables to update administrators when new orders come in to make sure the fastest response time for customers. The Twilio SMS Order Notifications Extension is multi-store functional and translation compliant, permitting you to set custom notification messages for every store and language.

Read also: Magento SMSCountry Extension to Send Order Details to Customers

Integral features of Twilio SMS Notification Extension

Customer Notifications

• Enables to send customers SMS upon order placement
• Can customize whether the customers opt to receive SMS notifications when their order ships
• Can update customers with tracking numbers
• Can choose if text message must be sent to the billing or shipping phone number, or both if they are different

Administrative Notifications

• Enables you to send new order notifications to administrators
• Allows you to include order totals
• Can set multiple administrative phone numbers

The Twilio Magento Extension facilitates the Admin to send SMS Notifications to customers. The diverse activities in which SMS is due for a customer is configurable using this extension, and Twilio gateway helps in SMSing.

The SMA Notification can be configured in the admin panel for the following tasks:

• When an order is placed.
• When ordering invoice
• When ordering shipment
• Cancellation of orders
• For sending new password when Forgot Password Request is received
• Customer Newsletter Subscription reminder
• Product out of stock notification
• Product is in stock notification
• Can enable/disable the messages
• Can specify the number of characters per message

Conclusion

The Magento Sales Booster Extension enables merchants to update customers about the order status of the products and the shipment instantly so that customers are allowed to track the product shipment status easily. The Magento eCommerce Store Development Services makes use of the Twilio API for communicating the text messages. Twilio is a widely reckoned service that offers solutions for SMS delivery throughout the globe. Sending SMS via Twilio is free in case you want to send the SMS to just one recipient. If you prefer to send notifications to more than one recipient, then you are required to opt for a paid Twilio account.